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Tuxedo
Who is Tuxedo?
Tuxedo MoneyPlus Limited is
an approved MasterCard Service Provider offering a range of prepaid
stored value cards. See ‘About Us’ for more details.
Pack
Costs and Fees
How much does the Prepaid Maestro®
card pack cost?
The cost of the pack is £9.95
or £10 (2x£5) if paying by text message
How do I find out what fees
I will be charged?
Charges are clearly detailed
under our fee section. Alternatively, please call Customer Care on
0845 241 4276 or (from overseas dial +44 20 7101 6598).
Do I need to provide for extra
charges?
You should always take into
account that there may be additional transaction charges and fees
and should allow an extra percentage to cover these fees when using
your card.
Are there any interest charges
on my Tuxedo Blue Diamond card?
No. Your card is Prepaid and
is covered by e-money regulations which do not allow interest charges
on this type of product.
Everyone
Welcome – the facts
Do I need a Bank account to
get a Prepaid Maestro® Card?
No. Anyone can get a Tuxedo
Prepaid Maestro® card
Can I get a Tuxedo Blue Diamond
card if I have a foreign passport?
Yes, if you qualify, you do
not require a UK passport to get a Tuxedo Prepaid Maestro® card.
Can I get a Tuxedo card if I
have no credit history?
Yes – there are no credit
checks required for a Tuxedo Prepaid Maestro® card.
How many Tuxedo Blue Diamond
cards can I have?
You can register up to three
separate cards by purchasing three packs.
Registering
and Activating
How do I activate my Prepaid
Maestro® Card?
You can call the call centre
to activate your card immediately, register online now (lower spend
and cash withdrawal limits apply) or as soon as we receive your completed
registration form and it has been validated.
Can I use my card immediately?
Once your card is activated
by us and loaded with money by you, you can use it to pay for whatever
you want, wherever Prepaid Maestro® Cards are accepted.
How do I get additional cards
for my family, dependants or friends?
It’s easy – simply
buy a pack and register them.
Loading
your card
How do I reload my Prepaid Maestro®
Card?
With cash at any high street
bank branches (as per your paying-in book) or at Post Offices as shown
on the Top-up locator. Use the paying-in book provided in your pack.
You can also pay-in by standing order or bank transfer. Call Customer
Care for details.
Will I be charged for additional
paying-in books?
No, additional paying-in books
are free.
Can my employer pay my wages
directly onto my Tuxedo Card?
Yes this can be arranged. Call
Customer Care for details and on how to set up a Standing Order or
Bank Transfer. Using your card to Withdraw and make Purchases
Where can I withdraw cash?
At any ATM that carries the
MasterCard®, Prepaid Maestro® or Cirrus brand. There are over
1.2 million ATM’s worldwide. Please see our ATM locator.
How much cash I can withdraw
with my Prepaid Maestro® Card each day?
The maximum amount you may withdraw
per day from ATM’s is £200.
Will I be able to use my non-chip
Tuxedo Blue Diamond card to shop in stores?
All stores should accept Swipe
and PIN. Most countries do not have chip cards. The retailer must
swipe your card through their terminal and follow the process - either
validation by asking you to enter your PIN or a request for you to
sign
Can I get text message alerts
when I use my Tuxedo Card?
Yes you can ask to be alerted
when transactions are made on your card by calling customer care if
you have not selected the option when registering. UK and international
Texts are charged at 8p each.
Can I use my Tuxedo Blue Diamond
card to get cash from a bank?
No, but you can use an ATM or
ask for cash back when shopping in stores.
Can I use my card to make purchases?
Yes as long as you have sufficient
funds you can use your card online, by phone and in store to make
purchases.
What name and address do I use
when making purchases online?
Even if the website that you
are making purchases on asks for the name as it is on the card, you
should use the name and address that you have registered with.
What address should I give when
I purchase goods online, by mail order or by phone?
The billing address should be
the address registered by the primary cardholder even if you are the
authorised user.
What do I do if a website asks
me for my card start date or issue number?
Your card start date may not
be printed on your Tuxedo card and will be given to you by customer
care when your card is activated. If you have forgotten the start
date provided, please call Customer Care. Your card does not have
an issue number
Can I use my card abroad?
Yes at ATM’s and in stores
and retail outlets that accept Prepaid Maestro® cards.
Using
your card to Withdraw and make Purchases
Where can I withdraw cash?
At any ATM that carries the
MasterCard®, Prepaid Maestro® or Cirrus® brand. There
are over 1.2 million ATM’s worldwide. Please see our ATM locator.
How much cash I can withdraw
with my card each day?
The maximum amount you may withdraw
per day from ATM’s is £200.
Will I be able to use my non-chip
Tuxedo Blue Diamond card to shop in stores?
All stores should accept Swipe
and PIN. Most countries do not have chip cards. The retailer must
swipe your card through their terminal and follow the process - either
validation by asking you to enter your PIN or a request for you to
sign
Can I get text message alerts
when I use my Tuxedo Card?
Yes you can ask to be alerted
when transactions are made on your card by calling customer care if
you have not selected the option when registering. UK and international
Texts are charged at 8p each.
Can I use my Tuxedo Blue Diamond
card to get cash from a bank?
No, but you can use an ATM or
ask for cash back when shopping in stores.
Can I use my card to make purchases?
Yes as long as you have sufficient
funds you can use your card online, by phone and in store to make
purchases.
What name and address do I use
when making purchases online?
Even if the website that you
are making purchases on asks for the name as it is on the card, you
should use the name and address that you have registered with.
What address should I give when
I purchase goods online, by mail order or by phone?
The billing address should be
the address registered by the primary cardholder even if you are the
authorised user.
What do I do if a website asks
me for my card start date or issue number?
Your card start date may not
be printed on your Tuxedo card and will be given to you by customer
care when your card is activated. If you have forgotten the start
date provided, please call Customer Care. Your card does not have
an issue number.
Can I use my card abroad?
Yes at ATM’s and in stores
and retail outlets that accept Prepaid Maestro® cards.
What is a pre-authorisation?
A pre-authorisation is carried
out when a merchant reserves funds on any card to ensure payment of
services. Merchants that often do this include restaurants and hotels.
For example, a restaurant may pre-authorise a set amount when you
open a tab at the bar. If your final bill is less than the pre-authorised
amount, then it may take a few days for you to receive the balance
as a refund onto your account.
My Funds and Security
How safe are your funds?
The Financial Services Compensation
Scheme is not applicable for this Prepaid Card. No other compensation
schemes exist to cover losses claimed in connection with this Prepaid
Maestro® card. This means that in the unlikely event that Newcastle
Building Society becomes insolvent your funds may become valueless
and unusable and as a result you may lose your money.
How do I check the available
funds on my Tuxedo Card?
You can view your balance by
logging on to our website or by calling our automated service on 0845
225 0043 (from overseas dial +44 20 0101 1105).
Transaction
Authorisation
How are my transactions authorised?
Retail outlets request authorisation
via Mastercard®. We are linked to MasterCard® via a processor
that will verify that you have enough funds available in the sealed
account that you hold with us. If not the transaction will be declined.
If approved the funds are paid over to MasterCard from our sealed
account for settlement to the Merchant. At no time can anyone other
than you see the balance available on your account.
What if I wish to cancel a transaction
or card authorisation?
If you decide to cancel a transaction
that has already been authorised it may take a few days before your
funds can be cleared for use on your card again and you will not be
able to use those funds for other transactions.
When are transactions declined?
If the retailer cannot verify
online that you have sufficient funds in your account to cover the
value of the transaction, including applicable charges, that you are
making.
Are there any outlets where I may not be able to use my card?
You may not be able to use your Tuxedo Maestro Prepaid Card if a retail outlet is unable obtain authorisation for the spend you wish to make. Your card may also not be accepted for the hire of a car. This may be due to the extended time period that can occur when a transaction is authorised and when funds are deducted from your account. Alternatively, the difference that can occur between the amount authorised and the amount subsequently claimed.
Card
Security
Paying in or loading your card
You should never pay money
into your account if you have not registered or received your card
or do not have your card with you (or with the authorised user)
or if the pack you purchased has been tampered with in any way.
Better than cash
Your Prepaid Maestro® card
provides security and peace of mind.
Using your Tuxedo Prepaid Maestro® card is simpler and more
secure than carrying money, however, we recommend that you take
care of your card as you would do your cash.
It is truly a comforting thought - access to your money in a wide
number of place across the globe for day to day purchases. Plus,
when you use Prepaid Maestro® abroad, you will find card acceptance
and cash access at shops, restaurants and cash machines in over
100 countries around the world; just look for the Prepaid Maestro®
brand mark.
Your PIN
· Memorise your Prepaid
Maestro® card Personal Identification Number (PIN).
· Never write down your PIN or store it in the same place
as your card.
· Do not reveal your PIN to anyone, except a nominated user.
In this instance the PIN must be communicated discreetly and then
destroyed.
· If you suspect that someone else knows your PIN you must
contact us immediately and we will issue you with a new one.
· When using a cash machine, shield the screen and keypad
for additional security.
Online security
Making purchases online is just
as easy as visiting the High Street with your Prepaid Maestro®
card. As Internet shopping has become increasingly popular most reputable
retailers run sites that are safe and highly secure.
Some websites may require you to enter your card start date. Your
Maestro® card may not have a start date embossed on it. If so
you will have recieved this information during your welcome call
from one of our Customer Care representatives.
You should never provide your PIN when making purchases online.
Do not shop on a site that does not have a secure site certificate.
Ensure that the yellow padlock indicator is shown.
In-store
You can use your Prepaid Maestro®
card at over 9.5 million locations worldwide displaying the Maestro®
acceptance mark.
If you are entering your PIN to pay for goods or services, we advise
you to be vigilant and to shield the keypad for additional security.
Lost or Stolen
What to do
Please call us immediately on 0845 241 4278 (from overseas dial
+44 20 7101 6599). We will cancel the Prepaid Maestro® card
and issue you with a replacement within 7-10 days.
Peace of mind
Your card is PIN protected, providing reassurance that should your
card ever be lost or stolen, no-one will be able to withdraw your
cash.
You should not reveal your PIN to anyone, except when sending your
prepaid Maestro® card abroad to a nominated user. In these circumstances
the PIN must be communicated discreetly and the new user must ensure
they do not disclose the number to anyone else.
Phishing
Tuxedo will never send an
email to a customer requesting security or any other confidential
information about your Prepaid Maestro® card.
If you receive an email claiming to be from Tuxedo or Newcastle
Building Society (NBS) with a link to what appears to be the Tuxedo
or Newcastle Building Society website, do not enter your personal
or account details.
Tuxedo and Newcastle Building Society are in no way involved with
this email and the website does not belong to us or Newcastle.
Never reply to any such emails or disclose any personal information
on such websites.
If you think you have received a fraudulent email that looks like
it is from Tuxedo or Newcastle Building Society, please forward
the entire email including the header and footer to security@tuxedocard.com
and then delete it from your email account.
Lost
& Stolen
What do I do if my Prepaid Maestro®
card is lost or stolen?
Please call us immediately on
0845 241 4278 (from overseas dial +44 20 7101 6599). We will cancel
the card and issue you with a replacement within 7 – 10 days.
Expiry
and Account Closure
What do I do when my Prepaid
Maestro® card expires?
We will call you, before the
expiry date on your card, to confirm whether you require a FREE replacement
card.
How do I close my account?
Call Customer Care
More
questions?
Contact
our Customer Care department on: 0845 241 4276 (from overseas dial
+44 20 7101 6598).
The
Tuxedo Blue Diamond card is issued by Newcastle Building Society pursuant
to licence by MasterCard ® International Incorporated. Newcastle Building
Society is authorised and regulated by the Financial Services Authority
(www.fsa.gov.uk/register/) and is entered in the Financial Services Authority
Register under Registration No. 156058.
